Terms & Conditions

By accessing or using Serene Slumbers ("the Service", "we", "us", "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Service.

We may update these Terms from time to time to reflect changes to our service, legal requirements, or business practices. We will notify you of significant changes. Your continued use of the Service after any update constitutes your acceptance of the revised Terms.

Serene Slumbers is an educational platform. All content — including sleep plans, guides, articles, AI-generated recommendations, and coaching messages — is provided for informational and educational purposes only.

Nothing on this platform constitutes medical advice, diagnosis, or treatment. You should always consult your paediatrician, GP, or a qualified healthcare professional before starting any sleep training programme or making decisions about your baby's health and wellbeing.

Sleep training is a personal decision and different approaches suit different families. We present a range of evidence-informed methods to help you make an informed choice.

Serene Slumbers must never be used in a medical emergency.

If your baby is seriously unwell, displaying concerning symptoms, struggling to breathe, unresponsive, or if you are worried for their safety at any time — stop using this app immediately and call your local emergency services (999 in the UK, 112 in Europe, 911 in the USA) or take your baby to your nearest emergency department.

This platform is not equipped to provide emergency guidance and is not a substitute for urgent medical care.

Parents and caregivers are solely responsible for their baby's health, safety, and wellbeing at all times. You must use your own judgement and take into account your baby's individual needs, temperament, developmental stage, and circumstances when considering any guidance provided through this platform.

You acknowledge that every baby is different and that results may vary. We cannot guarantee any specific outcome from following content or recommendations provided through the Service.

Serene Slumbers offers a 7-day free trial for new users, followed by paid subscription plans:

• Monthly subscription — billed monthly at the current published rate.

• Annual subscription — billed once per year at the current published rate.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorise us (via our payment provider, Stripe) to charge your payment method at the start of each billing cycle.

You may cancel your subscription at any time through your account settings or via your payment provider. Cancellation takes effect at the end of your current billing period — you will continue to have full access to premium features until that date.

Refunds are handled in accordance with applicable consumer protection laws and the policies of our payment provider. We do not offer refunds for partial billing periods except where required by law.

We reserve the right to change our subscription pricing. Where we do so, we will give you reasonable advance notice and you will have the opportunity to cancel before the new price takes effect.

Serene Slumbers includes an AI assistant called Nightlight, which uses artificial intelligence to generate personalised educational guidance based on the information you provide.

Please be aware of the following:

• AI responses are educational only and do not constitute medical, clinical, or professional advice.

• AI may occasionally produce inaccurate, incomplete, or outdated information. Always apply your own judgement.

• Nightlight's guidance should never replace advice from your paediatrician, GP, health visitor, or any other qualified healthcare professional.

• You remain fully responsible for all decisions regarding your child's care, sleep, and wellbeing.

We continually work to improve the quality and safety of AI-generated content, but no AI system is infallible.

You must be at least 18 years old to create an account and use this Service.

You are responsible for keeping your login credentials secure and confidential. Do not share your password with anyone.

You are responsible for all activity that occurs under your account, whether or not you authorised it. If you suspect unauthorised access to your account, please contact us immediately.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraud, abuse, illegal activity, a payment dispute, impersonation, or a material breach of these Terms.

You agree to use Serene Slumbers only for its intended purpose and in a manner that complies with applicable laws and regulations. You must not:

• Misuse, disrupt, or attempt to interfere with the platform or its infrastructure.

• Attempt to gain unauthorised access to any part of the Service, its servers, or connected systems.

• Reverse engineer, decompile, or disassemble any part of the software.

• Upload or transmit malicious code, viruses, or any software intended to cause damage.

• Use automated tools, bots, or scraping software to extract content or data from the platform.

• Impersonate another person or misrepresent your identity or affiliation.

• Use the Service for any unlawful, harmful, or fraudulent purpose.

We reserve the right to restrict or terminate access for any user who breaches these acceptable use standards.

When using our community and forum features, you agree to be respectful, supportive, and constructive. Prohibited content includes harassment, hate speech, spam, unsolicited medical advice from non-professionals, promotion of unsafe practices, and any unlawful or offensive material.

We reserve the right to remove content and suspend or ban users who violate these community standards.

You retain ownership of the information and content you submit to Serene Slumbers (such as your baby's details, sleep logs, and notes).

By submitting information, you grant Serene Slumbers a limited, non-exclusive licence to process and use that information solely for the purpose of providing and improving the Service to you.

You are responsible for ensuring that any information you submit is accurate and up to date. We rely on the information you provide to generate personalised guidance — inaccurate information may affect the quality of that guidance.

All content, branding, graphics, software, AI prompts, sleep plans, recommendations, educational materials, and other materials available through Serene Slumbers are the intellectual property of Serene Slumbers or its licensors, unless otherwise stated.

These materials are protected by UK and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, publish, transmit, adapt, modify, or commercially reuse any part of the Service without our prior written permission. Personal, non-commercial use for the purpose of following sleep guidance is permitted.

While we work hard to provide accurate, evidence-informed, and helpful content, we make no warranties or representations — express or implied — about the accuracy, completeness, suitability, or fitness for purpose of any information or guidance provided through the Service.

Every baby is different, and sleep training outcomes vary. Some methods may not suit every child or family situation. We encourage you to seek professional support where needed.

We are continually working to improve Serene Slumbers. Features may be added, modified, or removed as the Service evolves.

Temporary downtime may occur for maintenance, updates, or technical issues. We will aim to minimise disruption, but we cannot guarantee uninterrupted availability of the Service at all times.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

Serene Slumbers is available to users internationally. If you access the Service from outside the United Kingdom, you do so at your own initiative and are responsible for ensuring that your use complies with your local laws and regulations.

These Terms are governed by the laws of England and Wales (see Governing Law below). Nothing in these Terms removes any rights you may have under the mandatory consumer protection laws of your own country.

We will not be liable for any failure or delay in providing the Service that is caused by circumstances beyond our reasonable control. This includes, but is not limited to, internet or telecommunications outages, cloud service provider failures, cyber attacks, natural disasters, pandemics, or actions by government or regulatory authorities.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under UK law (including your rights under the Consumer Rights Act 2015).

Subject to the above, to the fullest extent permitted by applicable law, Serene Slumbers and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses arising out of or in connection with your use of, or inability to use, the Service — even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total subscription fees you have paid to us in the twelve months preceding the claim.

Your use of Serene Slumbers is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We use only essential session cookies required for authentication and core functionality. We do not use tracking cookies and do not track users across third-party apps or websites.

Please review our Privacy Policy for full details on how we collect, use, and protect your data.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Serene Slumbers in relation to your use of the Service. They supersede all prior agreements, representations, and understandings between us relating to the same subject matter.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights you may have under the law of your country of residence.